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EmoTrance 2010
Conference
and Pre/Post Conference Trainings Terms & Conditions
Agreement Version: V2010.16112009
Booking Agreement
Any contract between you and us is subject to these booking conditions
and shall be governed by and construed in accordance with English law
and is subject to the jurisdiction of the Courts of England and Wales.
Any correspondence between you and us should either be sent by
registered post or by printing off and keeping emails, including our
replies to ones you have sent us. If you do not keep replies then we
may be unable to validate having received any communication from you.
Registration
Information
We use the information you have given us to calculate the correct price
for you to attend the conference and/or pre/post conference training
dates. If you have accidentally or purposefully entered the wrong
information to register for the conference or training days at a
reduced rate then we will contact you to correct the error.
Please be aware that to qualify to attend the conference itself you
must be a fully-paid up licensed EmoTrance Member at the commencement
of the start of the conference. If you are not an EmoTrance Member then
you will need to attend and be certified on the ‘EmoTrance
Fast Track Practitioner’ pre-conference training day.
If your membership has lapsed then you will be asked to renew at the
going rate before or at the conference. Failure to do so may result in
you being asked to leave the event.
Cancellation
Policy
We are unable to give refunds
on conference or training tickets but may be able to defer your place
to the next annual conference. Such a decision is discretionary by the
EmoTrance Administration Team.
Conference & Training Tickets may be transferred to another
individual up until 7 days before the start of the conference. The
person getting your ticket must be of the same membership level as you.
For example, a trainer given an 80% discount for retaking the trainers
day can not give their ticket to a practitioner who would normally have
to pay full price.
Hotel rooms booked can be cancelled as late as 24 hours before you are
due to arrive. Any payments made for your hotel room will be returned in full
Training
Tickets
The EmoTrance Conference and
pre/post conference training days is a ticket-less event where you will
be asked to register upon arrival with a member of staff who will
welcome you and issue you with a badge. Please do keep this badge with
you to gain access to the conference hall without having to re-register.
Upon booking, you will be emailed or posted a receipt which you can
bring along to the conference if you wish. Because this is a relatively
small conference of about 100 people, just presenting your name at
registration is normally sufficient to be registered with us.
The cost of each training ticket includes entry to the event,
appropriate training manuals, refreshments (tea, coffee, biscuits,
hot/cold water) at specific times during the day and
certification/licensing where appropriate. Tickets do not cover food,
drink, travel or hotel costs you may incur.
Hotel
- General
The hotel has a swimming pool
which they charge a small fee for using but is perfect for relaxing
before or after the conference training days.
The hotel operates a Gatwick Airport shuttle service which offers
door-to-door delivery to/from the airport. The hotel might charge for
this service and you may need to book a seat on the bus during busy
times.
The hotel has a reserved car-park area for conference and training
delegates to use free-of-charge. This is offered on a
first-come-first-served basis. The hotel has been known to put a
barrier across during night time, so if your car needs to come out,
contact hotel management. Neither us nor the hotel accepts liability
for any damage or loss occurring in the car park. For more information,
please see the hotels terms and conditions.
Hotel
- Rooms
We strongly recommend that
you stay overnight in the hotel for the duration of the days you are
attending. Not only will this ensure you begin each day refreshed and
alert but you’ll also be able to attend any optional evening
events that we may put on for you. The conference is a chance to
network with other practitioners and trainers so staying in the hotel
gives you ample opportunity to make new friends and contacts.
For your convenience, you are able to book your hotel rooms through us
as we have negotiated what we believe to be exceptionally good room
rates which include breakfast.
You are also able to book direct from the hotel or via one of their
affiliates, but we believe this will be a more expensive option for you
and often does not come with the delightful Europa buffet breakfast.
Delegates who have checked-out of their hotel room on a day of the
conference or pre/post training days may store their luggage at their
own risk in the conference training hall provided it does not get in
the way and is not a safety risk. The hotel does offer a
‘left luggage’ facility if you are asked to move
your luggage by us or a member of the hotels staff.
Hotel
- Rooms Booked Through Us
If you book through us you
must accept the hotels terms and conditions, which is available here:
If you would like the hotel to be made aware of any special
requirements you have, then please do contact us as soon as possible
after booking.
This service is offered by us to you as a convenience. Whilst we are in
regular contact with the hotel, we do not know exactly when they will
run out of each type of room, hence early booking is advised. Whilst we
will take every care to resolves any issues that may arise to the best
of our ability, we can not accept liability for them.
Discounts
Training tickets purchased before 1st April 2010 qualify for an early
bookers discount. The discount scheme is transparent to ensure that
affiliates and resellers are all charging the same price for tickets at
the same point in time. We also operate an 80% retake discount for
practitioners/trainers attending the fast track practitioner day, and
trainers attending the EmoTrance Trainers day.
The early bookers discounts are: November 2009: 50%, December 2009:
40%, January 2010: 30%, February 2010: 20%, March 2010: 10%. These
discounts apply to the fast-track practitioner day, conference
& party and trainers day. We can not offer any discounts on the
hotel room charges.
Ticket affiliates and resellers may quote prices in other currencies
than £GBP which in most circumstances will be based on the
going rate of the Sterling currency. However, it is up to the delegate
to check the exchange rate they are being charged.
If you feel you have been charged too much for your tickets then please
use our complaints procedure.
You may not combine discounts. For example, if you receive an 80%
discount for retaking the fast-track practitioner day, this is greater
than the 50% discount for booking in November 2009, hence the 80%
discount applies.
Trainers and Practitioners retaking either the Fast-Track Practitioner
Day or the Trainers Day will not qualify for new training manuals. If
you would like to purchase an additional manual for the nominal fee of
£10.00 each then contact a member of staff. We do keep some
spare at the training, but unless you book a training manual in advance
then we cannot guarantee it.
Certificates & Badges
Any certificate or badge issued during the conference or pre/post
trainings will have your name as is spelled in the information you have
given us. If we need to reprint a certificate and it isn’t
our fault then we may optionally charge a £10.00 re-issue
fee. Because of the limited office equipment we have available at the
conference it may take us up to 28 days to reissue a duplicate
certificate.
If we need to reissue a badge, then we might have to resort to normal
white sticky labels.
Delegate
Conduct
We reserve the right to ask you to leave the conference if we deem your
behaviour to be detrimental to a good atmosphere and learning
environment for the other delegates. If this exceptional situation does
happen then we will not issue a refund.
The EmoTrance Conference has a great reputation for friendliness and
openness. We have never had to remove anyone from the training and
would very much like to keep it that way!
If you need to make a complaint, please do so in writing to our address
given at the bottom of these terms and conditions.
Delegate Responsibilities
You are responsible for your own safety whilst at the conference and
are strongly advised to take up insurance to cover the full length of
the conference and pre/post conference training days.
If is also your responsibility to inform us at least 7 days prior to
the commencement of the conference about any physical, medical or
psychological information or special needs about yourself that you deem
important for us to know about to ensure that you have a safe, pleasant
experience. Any information given will be held in the strictest
confidence.
If something happens during the conference then it is your
responsibility to inform a member of staff as soon as possible. We are
there to help!
Training
Programme and Schedules
We reserve the right to change the training schedules before or during
the conference or pre/post conference trainings. This may include
changes to the conference presenter line up, optional evening
activities or start/end times.
Please visit the website http://emotrance.com/conference/
for up-to-date news or contact us for more information.
Conference
Cancellation
In the extremely unlikely event that the conference is cancelled or has
to be relocated to a different location, you will be offered a refund
on training tickets and hotel rooms booked through us. If a refund is
offered then it may take up to 90 days to have this returned to you.
Complaints Procedure
If you have a complaint to make, please address it to us in writing to:
EmoTrance Conference Customer Services
The StarFields Network Ltd
45 Gildredge Road
Eastbourne
East Sussex
BN21 4RY
United Kingdom